About Client Content Administrators (CCAs)

A Client Content Administrator (CCA) is a user who has the ability to upload company content and branding to the Iron Mountain Connect Home page.

A CCA can also be a Client User Administrator, in which case he or she has additional administrative abilities related to creating and managing users, as described in the Client User Administrator topic.

A CCA’s permissions and access must be manually set when his or her user profile is created; these settings determine the Iron Mountain Connect Records Management functionality that the CCA can use.

Creating a Client Content Administrator:

1. Click Manage Users from the My Quick Links section on the Iron Mountain Connect homepage, or access it from the Users portal in the center section of the screen.
2. Click the Create User button. The User Profile screen displays.
3. Complete all required fields.
4. From within the Account section of the screen:

a. Set the role to Client Content Administrator.

b. Select the Records Management application and set this user's Records Management role:

• Admin
• Standard User
• Organization Group Admin 

5. Click Save. The user profile is complete.